Refund policy

Nature’s Intention complies with the Consumer Protection Act (CPA) of South Africa and aims to ensure fair treatment of all customers.

Incorrect, Damaged, or Faulty Items

If you receive an incorrect, damaged, or defective product, please notify us by email within 7 days of delivery. We will, at our cost, arrange collection and either replace the item or issue a refund, in line with the CPA.

Change of Mind

Due to food safety and hygiene regulations, we do not accept returns on food products where the customer has changed their mind, as permitted under the CPA.

Refunds

Approved refunds will be processed using the original payment method or another appropriate method at our discretion. Refunds are not issued automatically and will only be made once the claim has been reviewed and approved.

Sale & Gift Items

Sale items, clearance items, and gift cards are not eligible for refunds or exchanges unless defective.

Order Discrepancies

Any missing or incorrect items must be reported within 7 days of receipt. Claims submitted after this period will not be accepted.

Claim Requirements

All claims must be submitted via email and include:

• Your name and contact details

• Proof of purchase

• A description of the issue

• Photographic evidence (if requested)